1. Brand warranty
New products carry the standard manufacturer warranty mentioned on the product page (typically 12 months). For warranty service, customers may approach the brand's authorised service centre directly using the invoice we provide.
2. Store warranty (refurbished)
Refurbished devices sold by Device Dinancy carry a 6-month limited store warranty covering manufacturing and functional defects. The exact duration is shown on each refurbished listing and is configurable per SKU from admin settings.
3. What is covered
- Manufacturing defects and component failures under normal use.
- Battery defects within the first 30 days for refurbished devices.
- Free repair, or replacement with an equivalent unit if repair is not possible.
4. Exclusions
- Physical damage, cracked screens, bends or dents.
- Liquid ingress, corrosion or burn marks.
- Unauthorised repair, software modification, jailbreak or rooting.
- Missing or tampered serial number / IMEI.
- Cosmetic wear, scratches and battery wear after the initial 30-day window on refurbished devices.
5. Claim process
- Raise a warranty claim from My Orders → Claim Warranty or email support.
- Ship the device with original accessories using our reverse-pickup partner.
- Diagnostic and repair are typically completed within 7–14 working days.
6. Contact
Warranty support: support@dinancy.com.