1. EMI partners
Device Dinancy offers EMI through approved NBFC and bank partners — currently Bajaj Finserv, Snapmint, LazyPay and major Card EMI providers. The active list is shown at checkout and may be updated from admin settings.
2. Approval & KYC
- EMI eligibility, credit limit, tenure and interest rate are decided solely by the lender.
- Customers must complete the lender's KYC (PAN, Aadhaar, selfie, bank verification) before order confirmation.
- Device Dinancy does not store full KYC documents on its servers.
3. Payment responsibility
Once disbursed, the monthly EMI is owed by the customer to the lender. Missed payments may attract late fees, penal interest and credit-bureau reporting as per the lender's loan agreement. Device Dinancy is not a party to that agreement.
4. Cancellation & refund
If an EMI order is cancelled or returned:
- The product refund is paid back to the lender, who closes the loan.
- Processing fees, pre-EMI interest or other lender charges accrued before cancellation may not be refundable by Device Dinancy.
- Customers should continue paying scheduled EMIs until the lender confirms loan closure to avoid penalties.
5. No-cost EMI
"No-cost EMI" offers represent a discount equivalent to the interest amount, in line with RBI guidance. The lender still charges interest, which is offset by the discount; GST on the interest component, where applicable, is borne by the customer.
6. Disputes
Loan-related disputes must be raised with the respective lender. Product-related disputes are handled by Device Dinancy as per the Returns, Refund and Warranty policies.
7. Contact
EMI assistance: support@dinancy.com.