1. Customer support
For order, EMI, return or warranty questions, please reach us first via:
- Email: support@dinancy.com
- In-app: Account → Help & Support
- Working hours: Monday–Saturday, 10:00–19:00 IST (excluding national holidays)
2. Response timeline
- Acknowledgement: within 24 hours of receipt.
- Resolution for standard queries: within 3 business days.
- Complex cases (warranty diagnostics, EMI disputes): up to 15 business days.
3. Escalation
If your concern is not resolved by the support team, you may escalate to the Grievance Officer.
Grievance Officer
Device Dinancy
Email: grievance@dinancy.com
Address: As configured in admin settings (registered office of Device Dinancy, India).
The Grievance Officer responds within 15 days, in line with the Information Technology Act and Consumer Protection (E-Commerce) Rules of India.
4. Business information
Device Dinancy operates from India. Full legal entity name, GSTIN and registered office address are maintained in admin settings and printed on every tax invoice.
5. Feedback
We welcome product and service feedback at hello@dinancy.com.