1. Delivery estimates
- Metro cities: typically 2–4 business days from dispatch.
- Tier-2 / Tier-3 cities: 4–7 business days.
- Remote pin codes & northeast: 6–10 business days.
Estimated delivery date for each product is shown on the product page and at checkout, and may vary based on courier serviceability.
2. Dispatch timeline
In-stock orders placed before the daily cut-off are dispatched within 24–48 hours. EMI orders are dispatched only after the lender approves disbursal.
3. Shipping charges
Shipping is free above the threshold configured in admin settings; below threshold a flat shipping fee is shown at checkout. Express delivery, where available, is charged separately.
4. Tracking
Once dispatched, you receive a tracking link via email, SMS and in-app notification. Live tracking is also available on the My Orders page.
5. Address rules
- Address must be accurate and include a reachable mobile number.
- Restricted, military or non-serviceable pin codes may be auto-rejected.
- Customers are responsible for receiving the package; three failed delivery attempts result in return-to-origin.
6. Delays & lost shipments
For delays beyond the promised window, contact support; we coordinate with the courier and, where confirmed lost, dispatch a replacement or issue a refund as per the Refund Policy.
7. Contact
Shipping queries: support@dinancy.com.