1. Return window
Eligible products can be returned within 7 days of delivery for new items and 3 days for refurbished devices. The exact window is shown on each product page and may be configured per category from admin settings.
2. Packaging requirement
- Item must be returned in original brand packaging with all inbox accessories, manuals and warranty card.
- Serial number / IMEI on the device must match the invoice.
- Protective seals, stickers and tamper labels must be intact.
3. Pickup & inspection
Once a return is approved, our logistics partner will schedule a doorstep pickup. The returned unit is inspected at our warehouse within 48 working hours. Refund is initiated only after successful inspection.
4. Non-returnable categories
- SIM-activated devices and used earphone tips, ear cushions or screen guards.
- Bundled offer items if returned partially.
- Items showing physical damage, liquid damage or unauthorised repair.
- Software-only purchases and digital activation codes once redeemed.
5. Replacement vs refund
Where stock is available, customers may choose replacement instead of refund. If a replacement is unavailable, a full refund is issued under the Refund & Cancellation Policy.
6. Contact
For return requests email support@dinancy.com with your order ID.