1. Order cancellation window
Orders can be cancelled free of charge any time before dispatch from your My Orders page. Once the order has been packed or handed to the courier, it can no longer be cancelled but you may request a return on eligible products after delivery.
2. Refund processing time
- Pre-paid orders: refund initiated within 2 business days of approval.
- Bank credit: 5–7 business days from initiation, depending on your bank.
- Wallet / UPI: typically within 24–48 hours.
You will receive an email and in-app notification at each step.
3. Non-refundable conditions
- Physical damage, tampering or missing serial number/IMEI on returned device.
- Used SIM cards, earphone tips, screen guards and other hygiene-sensitive items once unsealed.
- Refurbished products beyond the stated return window.
- Shipping fees for change-of-mind returns.
4. EMI order handling
For EMI orders, the loan is closed by the lender after the refund is processed. Any interest, processing fee or pre-EMI charged by the lender before cancellation is governed by the lender's policy and may not be refundable by Device Dinancy.
5. How to request
Open your order → tap Return / Cancel, or contact support@dinancy.com.